Company Policies and Terms and Conditions
Pet Emergency Education, LLC
11757 W. Ken Caryl Ave Suite F #254
Customer Service #- 844-PET-CPR9
Registration and Refund Policy
For public classes, the preregistration period ends 5 business days before a class. After this time the registration is considered a late registration and a $5.00 late processing fee will be added to any registration. Certification cards, certificates and class materials will be available at the class for any participant that preregistered. Any participant that registers after the preregistration period ends during the late registration will have their materials mailed to them after the class has been held, usually within 5-7 business days. Any check that is returned for any reason will be subject to a $25 fee. Any names that are misspelled on a participant’s card/certificate due to the fault of the participant and/or employer/person who submitted the name will have a $3 reprint fee that will be charged for a new card/certificate.
Any class where the host organization or facility holds a class for an exclusive group of their own staff and/or members is considered a private class. Private class organizers have the option of collecting their own registrations and payments and submitting to our office. Names and payments received 5 business days or more before a class will have their cards/certifications available at the class. Names and payments received within 4 days of a class will have their materials mailed to them after the class. Hosts may choose to have a private link on our website for participants to register and pay for themselves directly through our office. In no way may anyone charge more than the fee set forth by Pet Emergency Education for any program. In no way may any entity benefit monetarily from any Pet Emergency Education class except fundraising programs organized prior to a class being held.
We understand that sometimes circumstances prohibit people from attending the class that they register for. However we incur costs associated with the class for each participant and therefore can only issue refunds up to 72 hours prior to the scheduled class date. After that time, no refunds will be given regardless of circumstances. Refunds will be returned in the same manner that we were paid. For example, if the registration was paid with a credit card that money will be refunded to that same credit card. Cancellations must be made in writing, email preferred. Be sure to include the date, time and location of the class participant was registered for.
If a class is canceled due to weather conditions, or other unforeseen circumstances then all paid participants will be awarded a credit that can be used to attend any future Pet Emergency Education, LLC class or our online class. Individuals with credits may redeem their credit towards registration to a future class by emailing our office with the date, time and location of the upcoming class they would like to attend.
There are NO refunds to online classes as these classes have no expiration and can be completed at any time.
Any of our classes that certify individuals in Pet CPR, First Aid and emergency management signifies that the training provides them with the knowledge necessary to perform said skills when managing a medical emergency involving an animal. These classes in no way are a replacement for veterinary care and WILL NOT teach you how to administer veterinary medical care to animals regulated by law and the state veterinary medical practice act. This class does not qualifiy an individual to teach Pet CPR, First Aid or any other emergency skill as an instructor. If you wish to teach Pet CPR, first aid and emergency training you may apply to become an instructor at this link.
All class participants, class host facilities, instructors and agents that participate in any Pet Emergency Education, LLC activity including but not limited to, training classes, promotional events and seminars, shall fully defend, indemnify and hold harmless Pet Emergency Education, LLC owners, staff and volunteers from any and all claims, demands, lawsuits, causes of action, loss, liability, injury and/or damage of any king whatsoever including without limitation all claims for property damage, monetary loss, personal injury, equitable relief, and/or wrongful death, whether brought by an individual or other entity or imposed by a court of law or by administrative action of any federal, state or local governmental body or agency that arises out of any acts negligence omission or willful misconduct in any way on the part of Pet Emergency Education, LLC.
This indemnification applies to and includes, without limitation the payment of all penalties, judgments, fines, awards, attorneys’ fees degrees and related costs or expenses and any reimbursements to Pet Emergency Education, LLC for all legal fees, expenses and costs that are incurred by it.
Continuing Education Statement
Pet Emergency Education, LLC awards continuing education credits/units in all of its classes. Our classes award CE units on the basis of contact hours. 1 contact hour is the equivalent to 1 CE unit therefore a class that is 3 hours long is worth 3 CEU. Our instructors participate in a formal extensive training process through our company in addition to being highly skilled animal and veterinary professionals. Pet Emergency Education, LLC commands a very high level of respect, authority and credibility throughout the animal and veterinary community, however acceptance of our CE credits by any regulatory body is not guaranteed by our company. The term continuing education is public domain. With professional CEU any employer, professional association or regulatory organization may decide on an individual basis whether to honor the CEU from training providers. CEU awarded to veterinary professionals may have more stringent limitations depending on the jurisdiction. Each state has different criteria for what they will accept for CE when veterinary professionals renew their licenses/credentials. CEU acceptance by credentialing agencies and state medical boards as stated above is not guaranteed and it is the responsibility of the participant.
Registry of Approved Continuing Education Statement
“The AAVSB’s Registry of Approved Continuing Education (RACE®) program develops and applies uniform standards related to providers and programs of continuing education (CE) in veterinary medicine. The goal is to serve and support the AAVSB member boards by ensuring that all RACE-approved continuing education programs meet appropriate standards of quality.” Pet Emergency Education, LLC is a RACE approved provider of qualified CE for veterinary professionals by the American Association of Veterinary State Boards AAVSB. You can verify our company’s status with AAVSB on their website www.aavsb.org. We are provider #779. Although we are an approved provider not all of our classes award RACE CEU. We do however award general continuing education units to any participant who attends a class that is not approved for RACE CEU. RACE approved classes will be designated with the appropriate RACE logo and program number on the registration page. Since some veterinary jurisdictions and state regulations have their own requirements, it is the responsibility of the participant to verify whether or not their state with accept the CE credits from one of our classes. RACE approval for our classes is limited to veterinary technicians. Veterinarians will receive professional CEU and/or independent state approved CEU . Many of our classes are also independently approved by the state regulatory body in the state where the classes are held. Please contact your state board of veterinary medicine for more information.
To Our Individual Clients:
Thank you for allowing us to serve your needs. We value your business. We hope you view our company as the highly reputable organization that it is and we will work to continue providing high quality customer service. Please call us if you have any questions or if we can be of further service.
Pet Emergency Education, LLC