Refund Policies, Terms and Conditions

Pet Emergency Education

11757 W. Ken Caryl Ave Suite F #254
Littleton, CO

Customer Service #- 844-PET-CPR9

company policies

Registration and Refunds

For public classes, the preregistration period ends 7 business days before a class.  After this time the registration is considered a late registration and a $5.00 late processing fee will be added to any registration.  Certification cards, certificates and class materials will be available at the class for any participant that preregistered.  Any participant that registers after the preregistration period ends will have their materials mailed to them after the class has been held, usually within 5-7 business days. Any check that is returned for any reason will be subject to a $25 fee. Any names that are misspelled on a participant’s card/certificate due to the fault of the participant and/or employer/person who submitted the name may be subject to a $3 reprint fee that will be charged for a new card/certificate.

Any class where the host organization or facility holds a class for an exclusive group of their own staff and/or members is considered a private class.  Private class organizers have the option of collecting their own registrations and payments and submitting to our office. Names and payments received 5 business days or more before a class will have their cards/certifications available at the class.  Names and payments received within 4 days of a class will have their materials mailed to them after the class.  Hosts may choose to have a private link on our website for participants to register and pay for themselves directly through our office. In no way may anyone charge more than the fee set forth by Pet Emergency Education for any program. In no way may any entity benefit monetarily from any Pet Emergency Education class except fundraising programs organized prior to a class being held.

We understand that sometimes circumstances prohibit people from attending the class that they registered for.  However, we incur costs associated with the class for each participant and therefore can only issue refunds up to 72 hours prior to the scheduled class date.  After that time, no refunds will be given regardless of circumstances.  Refunds will be returned in the same manner that we were paid.  For example, if the registration was paid with a credit card that money will be refunded to that same credit card.  Cancellations must be made in writing, email preferred.  Be sure to include the date, time and location of the class that the participant was registered for.

If a class is canceled due to weather conditions, or other unforeseen circumstances then all paid participants will be awarded a credit that can be used to attend any future Pet Emergency Education, LLC class or our online class.  Individuals with credits may redeem their credit towards registration to a future class by emailing our office with the date, time and location of the upcoming class they would like to attend.

There are NO refunds to online classes as these classes have no expiration and can be completed at any time.

Certification Qualification

These classes certify individuals in Pet CPR, First Aid and emergency management and provides them the knowledge to perform said skills in managing a medical emergency involving an animal.  This class in NO WAY qualifies an individual to teach Pet CPR, First Aid or any other emergency skill as an instructor.  If you wish to teach Pet CPR, first aid and emergency training you may apply to become an instructor at this link.


All class participants, class host facilities, instructors and agents that participate in any Pet Emergency Education, LLC activity including but not limited to, training classes, promotional events and seminars, shall fully defend, indemnify and hold harmless Pet Emergency Education, LLC owners, staff and volunteers from any and all claims, demands, lawsuits, causes of action, loss, liability, injury and/or damage of any kind whatsoever including without limitation all claims for property damage, monetary loss, personal injury, equitable relief, and/or wrongful death, whether brought by an individual or other entity or imposed by a court of law or by administrative action of any federal, state or local governmental body or agency that arises out of any acts negligence omission or willful misconduct in any way on the part of Pet Emergency Education, LLC.

This indemnification applies to and includes, without limitation the payment of all penalties, judgments, fines, awards, attorneys’ fees degrees and related costs or expenses and any reimbursements to Pet Emergency Education, LLC for all legal fees, expenses and costs that are incurred by it.

Continuing Education Statement

Pet Emergency Education, LLC awards continuing education credits in all of its classes.  Our classes award CE units on the basis of contact hours.  1 contact hour is the equivalent to 1 CE unit therefore a class that is 3 hours long is worth 3 CEU.  Our instructors participate in a formal extensive training process through our company in addition to being highly skilled animal and veterinary professionals.  Pet Emergency Education, LLC commands a very high level of respect, authority and credibility throughout the animal and veterinary community, however acceptance of our CE credits is not guaranteed by our company. The term continuing education is public domain. With traditional CEU any employer or other organization may decide on an individual basis whether to honor the CEU from training providers.  CEU awarded to veterinary professionals may have more stringent limitations depending on the jurisdiction. Each state has different criteria for what they will accept for CE when veterinary professionals renew their licenses/credentials.  CEU acceptance by credentialing agencies and state medical boards is not guaranteed.

The following states have independently approved our classes for continuing education for veterinary professionals: Ohio, Pennsylvania, North Carolina, Oregon, Washington, Idaho.  Our company continually pursues independent approval from state veterinary medical boards.

Pet Emergency Education, LLC is a RACE approved provider of qualified CE for veterinary professionals by the American Association of Veterinary State Boards AAVSB. Although all of our classes are authorized to award CEU to anyone who attends the class, some veterinary jurisdictions have their own requirements therefore it is the responsibility of the participant to verify whether or not their state with accept the CE credits from one of our classes. Unfortunately our company is not approved to award RACE CE to veterinarians, only veterinary technicians and other support staff.  Veterinarians in states with independent approval will receive approved CEU.


Although our animal CPR programs are based on the RECOVER Initiative, the most current industry standard method of animal CPR, we are in no way affiliated with the RECOVER Initiative or its RECOVER training program. 

Privacy Policy of Pet Emergency Education LLC

To Our Individual Clients:

Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. We respect your right to keep your personal information confidential and understand your desire to avoid unwanted solicitations. A recent law change requires us (along with banks, brokerage houses, and other financial institutions) to disclose our Privacy Policy to you – which we are more than happy to do. We hope that by taking a few minutes to read it, you will have a better understanding of what we do with the information you provide us and how we keep your information private and secure.

Thank you for allowing us to serve your needs. We value your business. We hope you view our company as the highly reputable organization that it is and we will work to continue providing high quality customer service. Please call us if you have any questions or if we can be of further service.

Best regards,
Pet Emergency Education